ConnectedX - png
Menu

casestudies

case 2

Fortifying SaaS Security for Telematics and Fleet Management

The Challenge

A global telematics and fleet management provider faced a severe security breach when a customer circumvented the application’s defenses. This unauthorized access exposed sensitive API details and parameters, posing a significant risk to data security and
operational integrity.

The ConnectedX Solution

To address this critical vulnerability, ConnectedX implemented a robust, multi-faceted security solution:

Advanced Encryption Mechanisms:  ConnectedX deployed a blend of certificate pinning and public-private key encryption to fortify the application’s defenses. These measures safeguarded sensitive API interactions, preventing unauthorized access and ensuring data integrity.
Centralized Application Gateway: ConnectedX integrated the solution with the CA’s Application Gateway, creating a single control point for security, load balancing, and API governance. This gateway streamlined traffic management, reduced complexity, and enhanced overall system
performance.

 

Outcome & Benefits

  • Enhanced Security: By deploying advanced encryption and centralized traffic control, the application’s security infrastructure became significantly more robust. 
  • Improved Performance:Simplified load balancing and efficient traffic management led to noticeable performance improvements.
  • Streamlined API Management: A singular point of entry into the enterprise system simplified API governance and reduced operational overhead.

The client expressed high satisfaction with ConnectedX’s solution, citing improved security, smoother operations, and tangible performance gains. This success story underscores ConnectedX’s ability to deliver cutting-edge solutions tailored to complex challenges.

Fortifying SaaS Security for Telematics and Fleet Management
case 2 (1)

Transforming Roadside Assistance with Connected Vehicle Innovation

The Challenge

A leading telematics service provider was grappling with critical challenges that compromised their ability to deliver reliable roadside assistance during emergencies:

Network Outages: Wireless network disruptions (AT&T, Verizon) frequently led to a loss of GPS location data, leaving agents blind to the vehicle’s location.
Extended Downtime: Outages lasting several hours delayed essential services, including dispatching 911 to accident sites.
Service Interruptions: Other vital telematics services, such as Destination Assist and navigation, were also affected, further reducing service reliability.

These challenges not only impacted operational efficiency but also risked customer trust and safety during critical moments.

Transforming Roadside Assistance with Connected Vehicle Innovation
The ConnectedX Solution

 Recognizing the urgency of the situation, ConnectedX designed innovative, multi-layered solution to overcome these hurdles:

Scalable data architectures allow organizations to grow without constraints, accommodating increasing data volumes, complex queries, and real-time analytics needs. Key components of a scalable system include:

  1. Leveraging Cell Tower Triangulation Elasticity to adjust resources as data demands fluctuate.
  2.  Redundancy through Mobile App Integration:
    These challenges not only impacted operational efficiency but also risked customer trust and safety during critical moments. Inspired by leading-edge practices, ConnectedX implemented a redundancy mechanism via a mobile app. This app detects accidents and automatically
    communicates the location to call centers. By adding this backup system, ConnectedX reduced over-reliance on the vehicle’s Data Communication Module (DCM), ensuring location data was always available regardless of network conditions.
  • Outcome & Benefits
    Increased Reliability: Location data could now be accessed through multiple channels, significantly enhancing service reliability.
    Improved Service Availability: Critical roadside assistance services remained functional even during outages.
  • Faster Emergency Response: By ensuring uninterrupted location data, ConnectedX enabled faster dispatch times and improved overall customer safety during emergencies.

 
ConnectedX’s innovative approach empowered the telematics provider to deliver highly available and reliable services, setting a new benchmark for emergency response efficiency in the industry.